Answers

FOR EMPLOYEES

SUCCESS GROWS IN THE WE.

Frequently asked questions (FAQs)

 

When will I receive my payslip? How much holiday do I have? How can I benefit from employee offers? We answer these and more questions here.

Below we have compiled some frequently asked questions and their answers regarding terms and conditions, payroll, your current assignment, and much more.

However, please don't hesitate to speak to the contact persons at your branch or the team at our billing centre in person. We'll be happy to advise you and answer your questions!

General questions about SYNERGY

General questions about working as a project employee and temporary work.

Questions about pay, holiday, and other conditions as a project employee

SYNERGY generally

General questions and answers regarding SYNERGIE's accessibility and much more.

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At which locations is SYNERGIE present?

SYNERGIE has over 30 branches nationwide and operates internationally in 17 countries.

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How and when can I achieve SYNERGY?

We currently have a presence at over 30 locations for you. You can usually reach us at our branches in person, by phone, or by email from Monday to Friday between 8:00 AM and 5:00 PM (or by arrangement). Find the Branch near you.

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How can I reach the SYNERGIE payroll centre with questions about my payslip?

You can reach the SYNERGIE billing centre by phone on (0800) 1977 1977 or by email at mitarbeiterservice@synergie.de

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What does the company name "SYNERGY" mean?

The name SYNERGIE is composed of two Greek terms: „syn“ means „with“ and „ergos“ means work.

At SYNERGIE, we stand for long-term and trusting cooperation.

Activity as a project employee through temporary work

General questions and answers about how temporary work (Arbeitnehmerüberlassung) functions, potential project assignments, and more.

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How does employee leasing (or "temporary work") actually work?

Dienstleister-Überlassung (or „temporary work“, as it's also known) is a so-called triangular relationship. The employee (you) enters into an employment contract with the service provider (SYNERGIE). Like other employment contracts, this includes regulations on wages and special benefits such as holiday and Christmas pay, working hours, holiday days, etc. You are therefore „normally“ employed and liable for social security contributions.

The service provider (SYNERGIE) also concludes an agreement with the company where you will be placed. You will then effectively work for two supervisors: the HR consultant at SYNERGIE is your disciplinary supervisor (responsible for holidays, time off, duty rosters, etc.) and the relevant person at the host company is your technical supervisor. For example, they can give you instructions regarding your daily tasks.

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In which company and what role will I be deployed?

The primary goal of our company is to place every employee according to their qualifications and aspirations. Therefore, we place great importance on accurately determining your skills and qualifications and discussing your wishes with you.

Key criteria for finding the right project include, for example,.

  • Your education/studies or professional experience
  • Your knowledge and skills, matching the task
  • The desired conditions (place of work, working hours, salary, etc.)
  • Your long-term goals

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Will I be assigned to a project long-term?

Longer-term projects naturally take priority at SYNERGIE. However, as we also need to react to short-term changes at our client companies, the occasional change can occur.

A change of project can also be an advantage for you, as it allows you to get to know several companies and perform different tasks, thereby gaining experience for your professional life.

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Who is my point of contact at the client company, and what will my first day on the project be like?

We will, of course, inform you thoroughly in advance about all circumstances at your assignment company. In addition, you will usually be accompanied to your new workplace by your personal consultant on your first day of work. On this occasion, your direct supervisor at the assignment company will naturally also be introduced to you. Personal contact is very important to us.

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How long is my probationary period?

The contractually agreed probationary period is six months.

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Is there a chance of being taken on directly by the employing company?

Based on experience, the prospects for this are very good. Especially in recent years, companies have been using temporary staffing to get to know an employee on the job and, if their performance is good, to hire them directly.

By now, more than a third of our employees are being taken on from operations.

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Will I keep being employed if a project assignment ends?

„Temporary work“ does not mean fixed-term employment contracts, but rather fixed-term projects. When a project assignment ends, your employment contract with us remains valid and we will look for a new area of work for you in a suitable company. We will, of course, coordinate closely with you throughout this process.

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Will I be provided with work clothes and/or protective equipment if needed?

Of course, we ensure your safety in the workplace. If you work in the industrial and technical sector, we will naturally equip you with the necessary work clothing and safety equipment. For this, we have partnered with„uvex“an extremely high-quality partner for work and protective clothing.

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What happens if I'm ill?

Your employment with us is subject to the normal statutory provisions and is subject to social security contributions (unless it is a marginal employment in a minijob). This naturally entitles you to continued pay in the event of illness.

As with any other employer, you must of course also inform us immediately if you are ill.

Payment, holidays & more as a project employee

General questions on the collective agreement and the conditions for you as a project employee at SYNERGIE

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Does SYNERGIE apply a collective labour agreement?

SYNERGIE is a member of The German Association of Personnel Service Providers (GVP) and compensates all employees on the basis of the valid iGZ/DGB collective agreement. PDF: Collective agreement for download ↗

In addition, collective agreements on temporary work apply in individual sectors (so-called „industry surcharge collective agreements“).

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What hourly wage will I get?

According to the collective agreement, there are pay grades 1 to 9. The wage set out in the collective agreement for temporary work currently stands at, as of January 2024, for simple duty Jobs without training, which requires on-the-job training, €13.50 per hour.

If you have completed vocational training, a master craftsman/technician qualification, or a university degree, your salary will naturally be significantly higher. From pay grade 3 (for roles requiring completed vocational training) onwards, pay is generally above the collective agreement anyway.

Possibly, depending on the project, there may be further surcharges such as the so-called industry surcharges, i.e. rising wages with longer project duration, or, for corresponding working hours, night shift surcharges or similar. Furthermore, certain industries have their own minimum wages that apply to projects within those sectors. After 9 or 15 months, legally or collectively agreed upon, pay equity.

The collective agreement rates mentioned are always the minimum wages payable. Higher remuneration is often possible, but this depends on the specific project. Of course, we will discuss this in detail with you during the interview and also before every change of assignment.

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When is the salary paid?

The salary will be transferred to your account on the 15th of the following month.

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Are there set extra payments for night, Sunday, and public holiday work?

Of course, there are supplements for corresponding working hours.

These are regulated in the collective bargaining agreement as follows:

  • Night work = 25 % allowance
  • Sunday work = 50 % bonus
  • Working on public holidays = 100 % bonus

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Are there any further allowances or benefits?

Depending on qualifications and the specific project, grants may be available, such as travel cost subsidies. Please discuss this with your personal consultant in each individual case.

Furthermore, all SYNERGIE employees benefit from our Employee offers. This way, you get discounts from numerous well-known providers, for example in the areas of fashion, technology, home and travel, and save real money.

By the way, you can secure a bonus with our Referral programme, when you recommend us as an employer to friends or acquaintances looking for a job and they are hired by us.

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Is holiday and/or Christmas pay provided?

After the probationary period, you will receive holiday and Christmas pay as stipulated by the collective agreement. In 2022, this amounts to a gross of €180 initially (in the first year), later €250 (in the 2nd and 3rd years), or €325 (from the 4th year), depending on your length of service with SYNERGIE.

Holiday pay will be paid with the June payroll, and Christmas bonus with the November payroll. Further payments may be possible depending on your current project assignment.

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How many hours is the working time?

A full-time position is, on average, 35 hours per week. However, working hours can vary depending on your current project and the working hours at the company you are assigned to. For this, you maintain a time account with us.

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What is my holiday entitlement?

In your first year of employment, you have agreed to 25 days of holiday as per the collective agreement. In your second and third years at SYNERGIE, your holiday entitlement increases to 27 days, and from the fourth year onwards, you will receive 30 days of paid holiday per year.

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What are industry surcharges and how do they affect my earnings?

We want you to earn the same as permanent employees at your operating company. Through a so-called „Industry surcharge“Based on the current wage according to the collective agreement, your earnings should be adjusted to match those of the permanent staff at the client company. For this purpose, so-called industry surcharge collective agreements have been concluded with various trade unions.

The surcharge depends, on the one hand, on the industry in which the employing company operates and also on the wages of the permanent staff. On the other hand, it depends on how long your current assignment has already lasted. The first stage begins on the first day (depending on the industry), further increases occur after 3, 5, 7, 9, and 15 months – until the earnings of comparable colleagues at the client company are reached. After 9 or 15 months, legally or collectively agreed upon pay equity.

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Where can I find my payslip?

You can access your payslip online in our WebCenter. Operating the WebCenter is very straightforward. You just need your login details and internet access, and then you're good to go. You can find further information and a direct link here.

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