Call Centre Agent (M/F/D) Customer Experience

Ort 27755 Delmenhorst

Working time model Full-time

Contract typeApprenticeship with possibility of being taken on

€17 to €19 per hour

A secure job with strong benefits – right now – for you!

Begin as Call centre agent (m/f/d) for customer experience in Delmenhorst by an international service provider specialising in customer experience and business process outsourcing and secure yourself a permanent contract as a Call centre agent (m/f/d) for customer experience – with above-tariff pay and many extras.

Take the first step and join our team as a call centre agent (m/f/d), office administrator (m/f/d) or office assistant (m/f/d) to help shape the customer experience in Delmenhorst.

No cover letter needed – just apply and get started right away!

We offer you

Permanent employment contract
Remuneration above the standard rate, from €17–19 per hour, plus all allowances:
100% Public holiday allowance, 50% Sunday allowance, 25% Night shift allowance* (*Tax-free)
Christmas and holiday pay
Shopping discounts at numerous companies
High-quality workwear
Personal care on-site
Advance and instalment payments By appointment
Get multiple job offers with one straightforward application

Your tasks

Professional handling of incoming customer enquiries via telephone, chat, email and social media as part of a modern omnichannel service centre.
Confident problem-solving in relation to technical, contractual or procedural matters, including escalation management and case research.
Use of digital knowledge databases, ticketing systems and workflow tools to handle service processes efficiently.
Handling of service support, complaints management, product advice and customer loyalty activities.
Documenting all processes in the CRM system, analysing service metrics and actively contributing to process optimisation.

What you need

A completed vocational qualification as a dialogue marketing specialist (m/f/d) or an equivalent qualification
Work experience as a call centre agent (m/f/d) specialising in customer experience is desirable
Good knowledge of how to use ticketing systems (e.g. Zendesk, Freshdesk, Genesys, Salesforce Service Cloud).
Good written and spoken German (C1 level).
A strong focus on customer service, empathy and a solution-oriented approach.
A team-oriented approach to work in a diverse, international service environment.

Do you have any more questions or need further information? Feel free to get in touch directly at bremen-mitte-jobs@synergie.de or under 0421 336 299 0!

Advertise on WhatsApp